Privacy Policy

ConfirmFlow ("we", "our", or "us") provides automated WhatsApp order confirmation and fulfillment notification services for Shopify merchants ("App"). This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

1. Information Collected by the App

When you install the App, we access only the Shopify order information needed to provide the service: order number, ordered items and amount, customer name and phone number, shipping address (including city and postal code), fulfillment status, courier and tracking information.

2. How We Use Your Information

We use customer order information to send merchant-configured WhatsApp order confirmations, process confirmation and cancellation replies, book shipments with the courier selected by the merchant, produce airway bills, show the delivery destination to the merchant, and deliver fulfillment and tracking notifications. Shipping addresses are used only for these order-fulfillment functions and aren't used for advertising or profiling.

3. Data Sharing & Security

Data transmitted between Shopify and ConfirmFlow is protected using HTTPS. Access is limited to the authenticated merchant and authorized ConfirmFlow support personnel. Order notification content and phone numbers are sent to the WhatsApp provider selected by the merchant. Shipping details are sent to a courier only when the merchant books or manages that shipment. Shopify processes installation and billing information. We do not sell personal data or share it with advertising networks.

4. Data Retention & Erasure

Message delivery logs are retained for up to 90 days and operational order records for up to 180 days for order support, courier tracking, reconciliation and reporting. Older records are removed automatically. Upon app uninstallation, the stored Shopify access token is removed and the paired WhatsApp session is disconnected. Verified Shopify customer and shop erasure requests are processed automatically.

5. Your Choices

Merchants can disable notification types, disconnect WhatsApp, or uninstall the App from Shopify Admin. Data access and deletion requests can be submitted through the merchant or by emailing our support address.

6. Contact Us

For more information about our privacy practices, please contact us by email at mehmoodk908@gmail.com.